Economic Service Worker

State of West Virginia; Charleston (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

State employee benefits

Job summary

State of West Virginia in Charleston seeks a full-time Eligibility Professional to process applications, determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP and School Clothing Vouchers, and maintain a diverse client caseload.

Under supervision, you will schedule and conduct interviews, collect personal and financial information, refer clients to supportive services, and recover benefits when issued in error.

Qualifications

• Bachelor's degree required.
• Substitution of experience for training allowed on a year-for-year basis.
• Valid driver's license may be required.

Responsibilities

• Process applications and ascertain eligibility for SNAP, Medicaid, and other programs.
• Maintain an up-to-date client caseload and schedule/perform interviews (phone or in person).
• Refer clients to supportive services and agencies as needed; recover benefits issued erroneously.

Skills

Interviewing clients

Eligibility evaluation

Case management

Communication

Data collection

Education

Bachelor's degree

Job description

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution

Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement

A valid driver's license may be required.

State employment offers a variety of benefits.