Economic Service Worker Trainee

State-of-West-Virgini; West Virginia; Presencial; USD 28.000 - 42.000; Jornada completa

Descripción de la vacante

State of West Virginia is seeking a trainee to learn methods of processing benefit applications and determining eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers. The role involves using department software to manage a demanding caseload while adhering to complex eligibility policies.

Under supervision, you will conduct client interviews, analyze financial and social information, and learn to handle repayment where benefits were issued in error.

Formación

• Two years of related experience or customer service/clerical work.
• High school diploma required.
• Driver's license may be required.

Responsabilidades

• Learning to process benefit applications under close supervision.
• Determine eligibility for SNAP, Medicaid programs, Emergency Assistance/LIEAP and School Clothing Vouchers.
• Learn to analyze financial and social information to support eligibility decisions.
• Learn to use department software to administer a demanding caseload.
• May retain repayment for economic assistance issued erroneously.
• Perform related work as required.

Conocimientos

Interviewing clients

Customer service

Data evaluation

Educación

High school diploma or equivalent

Descripción del empleo

Under close supervision, perform in a training role learning the methods of processing benefit applications. Determine eligibility for, and manage, a caseload for economic assistance including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Learn to adeptly use department software to administer to a demanding caseload. Comprehend and adhere to complex policy regarding eligibility and issuance of benefits. Learn to conduct interviews with clients. Train how to analyze financial and social information. May retain repayment for economic assistance issued erroneously. Perform related work as required.

Training:

High school diploma or the equivalent.

Experience:

Two (2) years of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public and evaluating the data against established standards and guidelines ORtwo (2) years of full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work.

Substitution:

Successful completion of coursework at a regionally accredited college or university may substitute for the required experience at the rate of one (1) year experience for every thirty (30) credit hours of education.

Special Requirement:

A valid driver's license may be required