Economic Service Worker

WV Department of Human Services; West Virginia; On-site; USD 42,000 - 64,000; Full time

Job summary

WV Department of Human Services is seeking an Eligibility Counselor for the Bureau of Family Assistance to process applications and determine eligibility for economic assistance programs, including SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers.

Under supervision, you will schedule interviews, conduct personal interviews, maintain up-to-date caseloads, refer clients to services, and ensure accurate benefit administration. A valid driver's license may be required.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Experience substituting training with direct client services is acceptable.
• Experience in Economic Services work with program eligibility decisions.
• Successful substitution: college coursework may substitute for training on a year-for-year basis.
• A valid driver's license may be required.

Responsibilities

• Process applications and ascertain eligibility for various economic assistance programs.
• Schedule telephone and face-to-face interviews.
• Conduct personal interviews to collect financial and social information.
• Maintain an up-to-date client caseload and refer clients to supportive services.
• May obtain repayment for benefits issued erroneously.

Skills

Client interviewing

Data collection

Education

Bachelor's degree

Job description

Nature of Work

Under general supervision, perform at the full performance level in processing applications, ascertaining eligibility for, and overseeing a caseload for a variety of economic assistance programs including, but not limited to SNAP, various Medicaid programs, Emergency Assistance/LIEAP, and School Clothing Vouchers. Schedule telephone and face-to-face interviews. Competently conduct personal interviews with clients regarding their personal, financial, and social information. Determine eligibility for services, maintain an up-to-date client caseload, and refer clients to various supportive services and agencies when needed. May obtain repayment from clients who have been issued benefits erroneously. Performs related work as required.

"This position is for the Bureau of Family Assistance"\

Minimum Qualifications

Training: Bachelor's degree from a regionally accredited college or university.

Substitution: Any combination of full-time or equivalent part-time paid experience providing direct client services such as interviewing clients, customers or the public, and evaluating the data against established standards and guidelines may substitute for the required training on a year-for-year basis.

OR

Full-time or equivalent part-time paid experience performing customer service, telemarketing, retail or clerical work may substitute for the required training on a year-for-year basis.

OR

Successful completion of college coursework from a regionally accredited college or university may substitute for the required training on a year-for-year basis. Every thirty (30) credit hours of education will equal one (1) year of training.

OR

Experience in Economic Services work requiring program eligibility decisions may substitute for the required training at the rate of one (1) year of experience will equal (2) years of training.

Special Requirement: A valid driver's license may be required.

Other Information

Probationary period 1 yr.