Economic Benefits Eligibility Specialist

State of West Virginia; Beckley (WV); On-site; USD 36,000 - 48,000; Full time

Job summary

The State of West Virginia is seeking an Economic Service Worker to process applications for economic assistance and carry out eligibility determinations. You will conduct interviews, maintain client caseloads, and ensure accurate case processing across programs such as SNAP, Medicaid, and LIEAP.

Responsibilities include data entry, responding to client communications, and coordinating referrals to additional services.

Qualifications

• Bachelor's degree required or substitution with related experience equivalent to training.

Responsibilities

• Process and track applications for economic assistance through Bureau programs.
• Conduct telephone and face-to-face interviews to gather information for eligibility.
• Determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Assistance.
• Maintain up-to-date client caseload and ensure timely case processing.
• Monitor and respond to client communications via email/phone.
• Refer clients to additional support services as needed.
• Maintain knowledge of policy updates and program changes.
• Enter and manage client data in systems and dashboards.
• Assist in recovery of overissued benefits when applicable.
• Perform other related duties as assigned.

Skills

Interviewing clients

Customer service

Data entry

Administrative skills

Education

Bachelor's degree (regionally accredited college/university)

Job description

The State of West Virginia is seeking an Economic Service Worker to process applications for economic assistance and carry out eligibility determinations. You will conduct interviews, maintain client caseloads, and ensure accurate case processing across programs such as SNAP, Medicaid, and LIEAP.

Responsibilities include data entry, responding to client communications, and coordinating referrals to additional services.