Economic Assistance Eligibility Specialist

State of West Virginia; Keyser (WV); On-site; USD 42,000 - 56,000; Full time

Job summary

The State of West Virginia seeks qualified applicants for the Bureau of Family Assistance to process applications, determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers, and manage a client caseload. Interview clients by phone or in person to collect necessary information.

The role requires a Bachelor's degree with substitution options and may require a valid driver's license; probationary period and state benefits apply.

Qualifications

• Bachelor's degree from a regionally accredited college or university.
• Substitution: full-time or part-time paid experience may substitute for required training.
• Substitution: experience in customer service or related fields may substitute for training.

Responsibilities

• Process applications and determine eligibility for a range of economic assistance programs.
• Schedule telephone and face-to-face interviews with clients.
• Conduct personal interviews to collect financial and social information.
• Maintain an up-to-date client caseload and refer to supportive services as needed.
• May obtain repayment from clients if benefits were issued in error.

Education

Bachelor's degree

Job description

The State of West Virginia seeks qualified applicants for the Bureau of Family Assistance to process applications, determine eligibility for SNAP, Medicaid, Emergency Assistance/LIEAP, and School Clothing Vouchers, and manage a client caseload. Interview clients by phone or in person to collect necessary information.

The role requires a Bachelor's degree with substitution options and may require a valid driver's license; probationary period and state benefits apply.