Ecommerce Experience Lead — Data-Driven UX & Growth

T-Mobile US Inc.

Bellevue (WA)

On-site

USD 94,000 - 169,000

Full time

7 days ago

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Benefits offered by this job

Annual bonus

Stock grants

401(k)

Paid time off

Job summary

T-Mobile is seeking a role that manages digital experiences for MintMobile.com, leading strategy, implementation, and optimization of end-to-end experiences for new product launches. The position emphasizes data-driven insights, cross-functional collaboration, and delivering enhanced customer satisfaction and business outcomes.

Success is measured by improvements in customer satisfaction, sales growth, cost reduction, and digital journey KPIs.

Qualifications

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Marketing, Business or related field (Preferred)
5+ yrs Marketing experience (Preferred)

Responsibilities

Utilize data and UX insights to evaluate and optimize end-to-end digital experiences
Own end-to-end digital customer experience for new product and feature launches on the ecommerce website
Translate business and product requirements into creative briefs and user flows that define the user experience identifying front-end impacts
Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives
Manage project direction, coordination, and execution to enhance customer experience effectively
Also responsible for other duties/projects as assigned by business management as needed