Ecommerce Experience Architect

T-Mobile US Inc.; Overland Park (KS); On-site; USD 94,000 - 169,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile is seeking a skilled digital experience lead for MintMobile.com to drive end-to-end experiences for new product launches and feature optimizations. You will blend data insights with UX strategy to improve customer satisfaction and business metrics.

Join a team pushing digital transformation, collaborate across functions, and deliver measurable improvements in engagement, sales, and efficiency within a dynamic ecommerce environment.

Qualifications

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience (Required)
• Acceptable areas of study include Marketing, Business or related field (Preferred)
• 5+ yrs Marketing experience (Preferred)

Responsibilities

• Utilize data and UX insights to evaluate and optimize end-to-end digital experiences
• Own end-to-end digital customer experience for new product and feature launches on the ecommerce website
• Translate business and product requirements into creative briefs and user flows that define the user experience identifying front-end impacts
• Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives
• Manage project direction, coordination, and execution to enhance customer experience effectively
• Also responsible for other duties/projects as assigned by business management as needed

Skills

A/B Testing

Customer Experience Improvement

Customer Experience Metrics

Communication

Customer Journey Mapping

Data Analysis

Digital Strategy

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

User Experience (UX)

18+ years

US work eligibility

Education

Bachelor's Degree + 3 years experience

Marketing, Business or related field

5+ yrs Marketing experience

Job description

T-Mobile is seeking a skilled digital experience lead for MintMobile.com to drive end-to-end experiences for new product launches and feature optimizations. You will blend data insights with UX strategy to improve customer satisfaction and business metrics.

Join a team pushing digital transformation, collaborate across functions, and deliver measurable improvements in engagement, sales, and efficiency within a dynamic ecommerce environment.