Ecommerce Digital Experience Lead

T-Mobile US Inc.; Frisco (TX); On-site; USD 94,000 - 169,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Medical, dental, and vision insurance

Paid time off

Job summary

T-Mobile is seeking a digital experience lead for MintMobile.com to drive end-to-end experiences for new product launches. You will translate business needs into user flows, collaborate across teams, and manage projects that improve customer satisfaction and sales outcomes.

The role emphasizes data-driven decision making, UX excellence, and cross-functional partnership to deliver measurable improvement in digital journeys and business metrics.

Qualifications

• Bachelor's Degree plus 3 years of related work experience or advanced degree with 1 year of related work experience
• 5+ yrs Marketing experience (Preferred)
• Experience with UX, data analysis and digital strategy is preferred.

Responsibilities

• Utilize data and UX insights to evaluate and optimize end-to-end digital experiences
• Own end-to-end digital customer experience for new product and feature launches on the ecommerce website
• Translate business and product requirements into creative briefs and user flows that define the user experience identifying front-end impacts
• Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives
• Manage project direction, coordination, and execution to enhance customer experience effectively
• Also responsible for other duties/projects as assigned by business management as needed

Skills

A/B Testing

Customer Experience Improvement

Customer Experience Metrics

Communication

Customer Journey Mapping

Data Analysis

Digital Strategy

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

User Experience (UX)

Education

Bachelor's Degree in Marketing, Business, or related field

Job description

T-Mobile is seeking a digital experience lead for MintMobile.com to drive end-to-end experiences for new product launches. You will translate business needs into user flows, collaborate across teams, and manage projects that improve customer satisfaction and sales outcomes.

The role emphasizes data-driven decision making, UX excellence, and cross-functional partnership to deliver measurable improvement in digital journeys and business metrics.