Ecommerce Digital Experience Lead

T-Mobile US Inc.; Frisco (TX); On-site; USD 94,000 - 169,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Employee stock plan

Paid time off

Holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a digital experience lead to manage MintMobile.com ecommerce experiences, combining data-driven insights with cross-functional collaboration.

You will guide strategy, implementation, and optimization of new product launches to drive customer satisfaction and business outcomes. You will measure success through customer satisfaction, sales growth, and digital journey KPIs, delivering optimized experiences aligned with business priorities and engaging customers across

Qualifications

• Bachelor's Degree + 3 years of related work experience or advanced degree with 1 year of related work experience
• Acceptable areas of study include Marketing, Business or related field (Preferred)
• 5+ yrs Marketing experience (Preferred)

Responsibilities

• Utilize data and UX insights to evaluate and optimize end-to-end digital experiences
• Own end-to-end digital customer experience for new product and feature launches on the ecommerce website
• Translate business and product requirements into creative briefs and user flows that define the user experience identifying front-end impacts
• Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives
• Manage project direction, coordination, and execution to enhance customer experience effectively
• Also responsible for other duties/projects as assigned by business management as needed

Skills

A/B Testing

Customer Experience

Customer Metrics

Communication

Customer Journey Mapping

Data Analysis

Digital Strategy

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

User Experience (UX)

Education

Bachelor's Degree + 3 years related experience

Advanced degree + 1 year related experience

Marketing/Business related field preferred

Job description

T-Mobile USA, Inc. is seeking a digital experience lead to manage MintMobile.com ecommerce experiences, combining data-driven insights with cross-functional collaboration.

You will guide strategy, implementation, and optimization of new product launches to drive customer satisfaction and business outcomes. You will measure success through customer satisfaction, sales growth, and digital journey KPIs, delivering optimized experiences aligned with business priorities and engaging customers across