Senior Manager, Digital Experience & Ecommerce

T-Mobile; Factoria (WA); Presencial; USD 111.000 - 230.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Employee stock grants

Employee stock purchase plan

Paid time off

Descripción de la vacante

At T-Mobile, the Manager, Digital Experience leads the MintMobile.com ecommerce operations, driving digital initiatives, site updates, and prioritization to deliver strong customer experiences.

The role manages a cross-functional team, coordinating with Product, Marketing, Creative, Analytics, and Engineering to ensure timely delivery and measurable outcomes. Strong leadership and data-driven decision making are essential.

Formación

• Bachelor's degree in Digital Marketing, Business Administration, Computer Science, or related field.
• Master's degree preferred.
• 4-7 years leading cross-functional teams to design and implement digital customer experience initiatives.
• 2-4 years using data analytics and customer insights to drive digital improvements.
• 4-7 years managing digital projects in fast-paced environments (telecom/tech preferred).
• 18+ years of age and legal work authorization in the United States.

Responsabilidades

• Own day-to-day digital experience operations across MintMobile.com, ensuring ecommerce initiatives and site updates are prioritized and executed.
• Lead a team delivering seamless, user-centric digital experiences aligned with strategic objectives.
• Coordinate cross-functional stakeholders to ensure requirements, timelines, dependencies, and customer impact are managed.
• Own end-to-end experimentation program, including CRO workflow, tooling, roadmap, test intake, prioritization, and launch.
• Maintain program documentation, tracking, and reporting for measurable digital initiatives.
• Own the ecommerce roadmap and optimize workflows, alignment processes, and team rituals.
• Define team strategy and roadmap to optimize key digital journeys based on customer needs and business priorities.
• Advocate for continuous improvement and innovation in digital experience.

Conocimientos

Project Management

Analytics

A/B Testing

Process Improvement

Cross Functional Relationships

Leadership

Customer Engagement

Strategic Thinking

Educación

Bachelor's Degree Digital Marketing

Master's/Advanced Degree Business Administration

4-7 years Leading cross-functional teams

2-4 years Utilizing data analytics

4-7 years Managing digital projects

Descripción del empleo

At T-Mobile, the Manager, Digital Experience leads the MintMobile.com ecommerce operations, driving digital initiatives, site updates, and prioritization to deliver strong customer experiences.

The role manages a cross-functional team, coordinating with Product, Marketing, Creative, Analytics, and Engineering to ensure timely delivery and measurable outcomes. Strong leadership and data-driven decision making are essential.