Ecommerce Digital Experience Lead - Data-Driven UX

T-Mobile US Inc.; Overland Park (KS); On-site; USD 108,000 - 194,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Job summary

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.

All team members receive a competitive base salary and compensation package, plus stock grants, employee stock purchase plan, 401(k), and access to money coaches. This role drives end-to-end digital experiences for MintMobile.com, blending data-driven insights with cross-functional collaboration to boost customer satisfaction and business outcomes.

Qualifications

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing, Business or related field (Preferred)
• 5+ yrs Marketing experience (Preferred)

Responsibilities

• Utilize data and UX insights to evaluate and optimize end-to-end digital experiences
• Own end-to-end digital customer experience for new product and feature launches on the ecommerce website
• Translate business and product requirements into creative briefs and user flows that define the user experience identifying front-end impacts
• Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives
• Manage project direction, coordination, and execution to enhance customer experience effectively
• Also responsible for other duties/projects as assigned by business management as needed

Skills

A/B Testing

Customer Experience Improvement

Customer Experience Metrics

Communication

Customer Journey Mapping

Data Analysis

Digital Strategy

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

UX

Education

Bachelor's Degree + 3 years

Marketing/Business degree (Preferred)

5+ yrs Marketing experience (Preferred)

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.

All team members receive a competitive base salary and compensation package, plus stock grants, employee stock purchase plan, 401(k), and access to money coaches. This role drives end-to-end digital experiences for MintMobile.com, blending data-driven insights with cross-functional collaboration to boost customer satisfaction and business outcomes.