Ecommerce Digital Experience Lead

T-Mobile US Inc.; Factoria (WA); On-site; USD 94,000 - 169,000; Full time

Job summary

T-Mobile US, Inc. is seeking a Digital Experience Manager for MintMobile.com to lead the strategy, implementation, and optimization of end-to-end digital experiences for new product and feature launches on the ecommerce site.

You will differentiate the role by integrating data-driven insights with cross-functional collaboration to improve customer satisfaction and business outcomes. Success is measured by customer satisfaction, sales growth and key digital journey KPIs.

Qualifications

• Bachelor's degree or higher with 3+ years related work experience.
• Marketing, Business or related field preferred.
• 5+ years of marketing experience preferred.

Responsibilities

• Utilize data and UX insights to evaluate and optimize end-to-end digital experiences.
• Own end-to-end digital customer experience for new product and feature launches on the ecommerce website.
• Translate business and product requirements into briefs and user flows that define the user experience identifying front-end impacts.
• Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives.
• Manage project direction, coordination, and execution to enhance customer experience.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

A/B Testing

Customer Experience Improvement

Customer Experience Metrics

Communication

Customer Journey Mapping

Data Analysis

Digital Strategy

Digital Transformation

Project Management

Relationship Management

Strategic Thinking

User Experience (UX)

Education

Bachelor's degree + 3 years related experience OR advanced degree with 1 year related experience OR equivalent

Marketing, Business or related field (Preferred)

5+ yrs Marketing experience (Preferred)

Job description

T-Mobile US, Inc. is seeking a Digital Experience Manager for MintMobile.com to lead the strategy, implementation, and optimization of end-to-end digital experiences for new product and feature launches on the ecommerce site.

You will differentiate the role by integrating data-driven insights with cross-functional collaboration to improve customer satisfaction and business outcomes. Success is measured by customer satisfaction, sales growth and key digital journey KPIs.