Ecommerce Digital Experience Lead

T-Mobile US Inc.; Bellevue (WA); On-site; USD 94,000 - 169,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a Digital Experience Lead to manage MintMobile.com ecommerce experiences. You will drive strategy, implementation, and optimization of new features, using data-driven insights and cross-functional collaboration to improve customer satisfaction and business outcomes.

Responsibilities include evaluating end-to-end experiences, translating requirements into user flows, and coordinating with teams to align on digital impacts. Travel is required for this role.

Qualifications

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Marketing, Business or related field (Preferred)
• 5+ yrs Marketing experience (Preferred)

Responsibilities

• Utilize data and UX insights to evaluate and optimize end-to-end digital experiences
• Own end-to-end digital customer experience for new product and feature launches on the ecommerce website
• Translate business and product requirements into creative briefs and user flows that define the user experience identifying front-end impacts
• Collaborate with cross-functional teams to facilitate alignment on digital experience impacts, bridging technical and creative perspectives
• Manage project direction, coordination, and execution to enhance customer experience effectively
• Also responsible for other duties/projects as assigned by business management as needed

Skills

AB Testing

CX Improvement

CX Metrics

Communication

Journey Mapping

Data Analysis

Digital Strategy

Digital Transformation

Project Management

Relationship Mgmt

Strategic Thinking

UX Design

Education

Bachelor's Degree + 3+ years

Advanced degree preferred

Marketing/Business related field preferred

Job description

T-Mobile USA, Inc. is seeking a Digital Experience Lead to manage MintMobile.com ecommerce experiences. You will drive strategy, implementation, and optimization of new features, using data-driven insights and cross-functional collaboration to improve customer satisfaction and business outcomes.

Responsibilities include evaluating end-to-end experiences, translating requirements into user flows, and coordinating with teams to align on digital impacts. Travel is required for this role.