Digital Experience Manager - Ecommerce & CRO Leader

T-Mobile; Frisco (TX); On-site; USD 110,000 - 230,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

The Manager, Digital Experience at T-Mobile oversees day-to-day ecommerce operations for MintMobile.com, coordinating digital initiatives, site updates, and the experimentation program to drive customer experiences and business results.

You will lead a cross-functional team including Marketing, IT, Product, and Analytics, define the ecommerce roadmap, and ensure projects are prioritized, planned, and delivered with measurable impact across web and mobile channels.

Qualifications

• Bachelor’s degree in digital marketing, business, CS, or related field required.
• Master’s degree preferred in business administration, digital strategy, or related field.
• 4–7 years leading cross-functional teams to design digital customer experiences.

Responsibilities

• Own day-to-day digital experience operations across MintMobile.com, ensuring ecommerce initiatives, site updates, and digital experience work are prioritized, coordinated, and executed effectively.
• Manages a team focused on delivering seamless, user-centric digital experiences that align with strategic objectives.
• Support execution of all projects and promotional launches, coordinating with cross-functional stakeholders to ensure requirements, timelines, dependencies, and customer experience impacts are aligned.
• Own the end-to-end experimentation program, including CRO program operations, tooling, roadmap management, test intake, prioritization, and launch coordination.
• Maintain program documentation, project tracking, process hygiene, and reporting to ensure digital initiatives are clearly documented and measurable.
• Own the ecommerce roadmap and operationalize workflows, alignment processes, and team rituals that improve visibility, accountability, and cross-functional execution.
• Defines the team's strategy and roadmap to optimize key digital journeys based on customer needs and business priorities.
• Champions digital experience best practices and advocates for continuous improvement and innovation within the organization.

Skills

Project Management

Analytics

A/B Testing

Process Improvement

Cross Functional Relationships

Leadership

Customer Engagement

Strategic Thinking

Education

Bachelor's Degree in Digital Marketing, Business Administration, Computer Science, or Related Field

Master's/Advanced Degree in Business Administration, Digital Strategy, or Related Field

Job description

The Manager, Digital Experience at T-Mobile oversees day-to-day ecommerce operations for MintMobile.com, coordinating digital initiatives, site updates, and the experimentation program to drive customer experiences and business results.

You will lead a cross-functional team including Marketing, IT, Product, and Analytics, define the ecommerce roadmap, and ensure projects are prioritized, planned, and delivered with measurable impact across web and mobile channels.