E-Commerce & Customer Service Team Lead

Whole Foods Market IP. L.P.; Capitola (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness resources

Job summary

Whole Foods Market in Capitola, CA seeks an Associate Team Leader to support the Team Leader in Customer Service and E-Commerce programs, overseeing checkout, online orders, and pickup, while driving safety, quality, and team productivity.

You will monitor KPIs, manage daily operations including staffing, labor utilization, adherence to processes, and coaching of Team Members to sustain a high performing team and safe store environment.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience and ensures quality service.
• Balances in-store customer service with online order completion.
• Monitors in-store and online customer flow and assigns tasks.
• Manages schedule to meet customer needs and labor budget.
• Supports coaching and development of team members.
• Ensures compliance with health and safety regulations.

Skills

Task management

Labor utilization

Performance metrics

Communication

Leadership

Customer service

Retail systems

Education

Retail supervisory experience

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market in Capitola, CA seeks an Associate Team Leader to support the Team Leader in Customer Service and E-Commerce programs, overseeing checkout, online orders, and pickup, while driving safety, quality, and team productivity.

You will monitor KPIs, manage daily operations including staffing, labor utilization, adherence to processes, and coaching of Team Members to sustain a high performing team and safe store environment.