Dawn Community Concierge: Welcoming Members & Tours

Ymca-of-Metropolitan-Chicag; Hawthorn Woods (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

Foglia YMCA in Hawthorn Woods, IL, is seeking a Community Concierge for the early morning shift from 4:45am to 9:30am. You will greet members, answer phones and emails, process transactions, and support frontline operations with a friendly, responsive service mindset.

Responsibilities include leading hub tours, promoting memberships, and maintaining a welcoming environment. Candidates should be 18+, with a high school diploma or GED, and flexible scheduling. Bilingual English/Spanish preferred.

Qualifications

• At least 18 years of age.
• High school diploma or GED required.
• Able to work flexible hours, weekends, and/or holidays.
• Bilingual English/Spanish highly preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Comply with child abuse prevention training as required.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phones and email inquiries.
• Actively manage customer transactions.
• Support facility operations with Community Hub leadership to keep spaces clean.
• Anticipate needs to provide an exceptional customer experience.
• Maintain inventory of supplies and order stock as needed.
• Ensure front desk operations run smoothly and efficiently.
• Conduct hub tours and sell memberships responsive to prospective customers.

Skills

Customer service

Communication

Bilingual English/Spanish

Sales / memberships

Multitasking

Education

High school diploma or GED

Job description

Foglia YMCA in Hawthorn Woods, IL, is seeking a Community Concierge for the early morning shift from 4:45am to 9:30am. You will greet members, answer phones and emails, process transactions, and support frontline operations with a friendly, responsive service mindset.

Responsibilities include leading hub tours, promoting memberships, and maintaining a welcoming environment. Candidates should be 18+, with a high school diploma or GED, and flexible scheduling. Bilingual English/Spanish preferred.