Community Concierge

YMCA of Metropolitan Chicago; Hawthorn Woods (IL); On-site; USD 19,000 - 28,000; Part time

Job summary

Foglia YMCA in Hawthorn Woods, IL, is seeking a Community Concierge for the early morning shift from 4:45am to 9:30am. You will greet members, answer phones and emails, process transactions, and support frontline operations with a friendly, responsive service mindset.

Responsibilities include leading hub tours, promoting memberships, and maintaining a welcoming environment. Candidates should be 18+, with a high school diploma or GED, and flexible scheduling. Bilingual English/Spanish preferred.

Qualifications

• At least 18 years of age.
• High school diploma or GED required.
• Able to work flexible hours, weekends, and/or holidays.
• Bilingual English/Spanish highly preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Comply with child abuse prevention training as required.

Responsibilities

• Greet community members and guests and make them feel welcome and engaged.
• Answer phones and email inquiries.
• Actively manage customer transactions.
• Support facility operations with Community Hub leadership to keep spaces clean.
• Anticipate needs to provide an exceptional customer experience.
• Maintain inventory of supplies and order stock as needed.
• Ensure front desk operations run smoothly and efficiently.
• Conduct hub tours and sell memberships responsive to prospective customers.

Skills

Customer service

Communication

Bilingual English/Spanish

Sales / memberships

Multitasking

Education

High school diploma or GED

Job description

Transform Lives Through Outstanding Customer Service at the YMCA -Foglia YMCA is hiring a Community Concierge team! Looking for help opening in the morning 4:45am-9:30am.The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it’s through health and wellbeing, early education, violence prevention, or one of our other programs and services. We’re looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support — individuals like you!Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.Salary starts at $17.05 per hour and opportunities to grow within the organizationScope and ResponsibilityGreet community members and guests and make them feel welcome and engagedAnswer phones and email inquiriesActively manage customer transactionsSupport facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all timesAnticipate individuals' needs in order to accommodate them and provide an exceptional customer experienceMaintain inventory of supplies and order new stock, as neededEnsure front desk operations run smoothly and efficientlyConduct hub tours responsive to the needs of prospective customers; sell membershipsRequirementsAt least 18 years of ageEarned high school diploma or GEDAbility to work flexible hours, weekends, and/or holidays, as neededTop-notch verbal, written, and interpersonal communication skillsBilingual, English/Spanish highly preferredChild Abuse Prevention - Supports the YMCA’s commitment to child abuse prevention by:Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisorFollowing all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of childrenReporting any suspicious behavior and violation of policy and procedures to your supervisorCompleting all child abuse prevention training as required