E-Commerce Team Leader: Operations & People

Whole Foods Market; Wall Township (NJ); In loco; USD 30.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Whole Benefits

Store discount

Descrizione del lavoro

Whole Foods Market is seeking an Associate Team Leader for E-Commerce to oversee grocery delivery and pickup experiences, ensuring safety, quality, and service excellence. You will coach Team Members, monitor order times, and lead process improvements across shifts while partnering with store leadership to uphold standards.

You will play a key role in onboarding, training, and performance feedback, with responsibility for maintaining safety protocols, driving team engagement, and meeting

Competenze

• Experience leading teams in a retail or grocery environment preferred.
• Ability to onboard and train Team Members effectively.
• Strong coaching skills with ability to provide timely feedback.

Mansioni

• Onboard and train Team Members on SOPs, quality, and safety.
• Provide timely coaching and performance feedback to drive development.
• Partner with Team Leader to identify high-potential Team Members and create development plans.
• Lead team huddles to communicate priorities and resolve challenges.
• Maintain safe work environment and implement preventive actions.
• Monitor order times and address delays or issues.
• Audit order accuracy and analyze trends from feedback.
• Collaborate with departments to improve customer experience.
• Ensure proper handling of substitutions, stockouts, and special requests.
• Optimize staffing and shift operations for productivity.

Conoscenze

Leadership

Onboarding

Coaching

Safety

Productivity

Team engagement

Cross-functional collaboration

Process improvement

Communication

Problem solving

Descrizione del lavoro

Whole Foods Market is seeking an Associate Team Leader for E-Commerce to oversee grocery delivery and pickup experiences, ensuring safety, quality, and service excellence. You will coach Team Members, monitor order times, and lead process improvements across shifts while partnering with store leadership to uphold standards.

You will play a key role in onboarding, training, and performance feedback, with responsibility for maintaining safety protocols, driving team engagement, and meeting