E-Commerce & Customer Service Team Leader

Whole Foods Market; Chattanooga (TN); On-site; USD 42,000 - 73,000; Full time

Benefits offered by this job

Whole Benefits program

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market is hiring for an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout, grocery delivery and pickup at the assigned store. You will drive safety, quality of online orders, and overall team productivity while guiding daily operations and store processes.

You will monitor KPIs, manage labor utilization, and coach team members, ensuring a high-performing team and outstanding customer experiences in a fast-paced environment.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Labor optimization

Performance metrics analysis

Communication skills

Leadership & coaching

Customer service orientation

Tools

Microsoft Office

Retail systems

Email software

Job description

Whole Foods Market is hiring for an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout, grocery delivery and pickup at the assigned store. You will drive safety, quality of online orders, and overall team productivity while guiding daily operations and store processes.

You will monitor KPIs, manage labor utilization, and coach team members, ensuring a high-performing team and outstanding customer experiences in a fast-paced environment.