E-Commerce & Customer Experience Team Lead

Whole Foods Market, Inc; Thousand Oaks (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market, Inc. is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing checkout, delivery, and pickup operations.

You will help drive safety, efficiency, and program execution while coaching Team Members and assisting with hiring activities. The role emphasizes leadership, cross-functional collaboration, and adherence to health and safety regulations, with a focus on optimizing labor, processes, and customer experience at

Qualifications

• Retail experience with supervisory exposure is required.
• Strong communication and leadership skills are essential.
• Ability to analyze performance metrics and drive improvements.

Responsibilities

• Delivers outstanding customer experience and ensures team accountability.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns tasks to optimize service.

Skills

Task management

Labor utilization

Performance metrics

Communication

Leadership

Microsoft Office

Retail systems

Tools

Microsoft Office

Job description

Whole Foods Market, Inc. is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing checkout, delivery, and pickup operations.

You will help drive safety, efficiency, and program execution while coaching Team Members and assisting with hiring activities. The role emphasizes leadership, cross-functional collaboration, and adherence to health and safety regulations, with a focus on optimizing labor, processes, and customer experience at