E-Commerce Team Lead: Grocery Delivery & Ops

Whole Foods Market; San Mateo (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

store discount

paid time off

Job summary

Whole Foods Market is seeking an Associate Team Leader for E-Commerce to support grocery delivery and pick-up experiences. You will coach Team Members, onboard new staff, and maintain safety, quality, and productivity across shifts.

The role partners with store leadership to resolve delays, ensure order accuracy, and drive continuous improvement in customer experience. You will lead meetings, test new approaches, and foster an energized team culture while ensuring compliance with policies and

Qualifications

• Onboard and train Team Members on SOPs, staging, quality and safety protocols.
• Provide timely coaching and feedback to drive skill development and engagement.
• Identify high-potential Team Members and support development plans.

Responsibilities

• Lead team huddles, communicate priorities, and address operational challenges.
• Maintain safe work environment with hazard identification and documentation.
• Monitor order times, resolve delays, and improve customer experience.
• Audit order accuracy and quality, analyze trends, and coach as needed.
• Lead shift operations, adjust staffing to balance workload and maximize efficiency.

Job description

Whole Foods Market is seeking an Associate Team Leader for E-Commerce to support grocery delivery and pick-up experiences. You will coach Team Members, onboard new staff, and maintain safety, quality, and productivity across shifts.

The role partners with store leadership to resolve delays, ensure order accuracy, and drive continuous improvement in customer experience. You will lead meetings, test new approaches, and foster an energized team culture while ensuring compliance with policies and