Customer Experience & E-Commerce Team Lead

Whole Foods Market; Naples (FL); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs. You will oversee checkout, grocery delivery and pickup at your store, while driving safety, quality, and performance metrics.

You will manage daily operations, labor utilization, and adherence to processes, while coaching team members and ensuring health and safety standards. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains knowledge of competitors and industry trends.
• Ensures an effective response to customer questions, requests, and concerns.
• Supports relationships with departmental leaders and partners, e.g., Amazon delivery drivers.
• Fosters a positive environment of teamwork, mutual respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Develops and mentors Team Members to sustain a high performing team.
• Maintains cleanliness of workspaces and equipment security.
• Identifies process improvement opportunities.
• Communicates and models WFM values and leadership principles.

Skills

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Team leadership

Microsoft Office

Retail systems

Tools

Mobile dashboards

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs. You will oversee checkout, grocery delivery and pickup at your store, while driving safety, quality, and performance metrics.

You will manage daily operations, labor utilization, and adherence to processes, while coaching team members and ensuring health and safety standards. Flexibility for evenings, weekends, and holidays is required.