E‑Commerce Team Lead — Grocery Delivery Ops

Whole Foods Market, Inc; San Mateo (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Financial wellness resources

Team member perks access

Job summary

Whole Foods Market, Inc is seeking an Associate Team Leader for E-Commerce in San Mateo, CA. The ATL will guide team members, manage onboarding and coaching, and optimize shift operations to meet order times.

They will partner across functions to improve safety, quality, and customer experience while driving productivity and process improvements. The role emphasizes leadership accountability across safety, quality, customer service, productivity, and engagement, with hands-on coaching and

Qualifications

• Leadership experience in retail/e-commerce operations.
• Proven ability to coach and develop team members.
• Experience maintaining safety and food safety standards.

Responsibilities

• Onboard and train team members on SOPs, staging, quality, and safety.
• Provide timely coaching and feedback to drive development and engagement.
• Partner with Team Leader to identify high-potential members and create development plans.
• Lead huddles and meetings to communicate priorities and address challenges.
• Maintain a safe work environment with proactive hazard identification and resolution.
• Monitor order times and resolve delays or issues in real time.
• Collaborate with store leadership to uphold safety culture and compliance.
• Audit orders for accuracy and quality, analyze feedback, and coach as needed.

Skills

Team Leadership

Coaching

Safety Compliance

Forecasting

Process Improvement

Job description

Whole Foods Market, Inc is seeking an Associate Team Leader for E-Commerce in San Mateo, CA. The ATL will guide team members, manage onboarding and coaching, and optimize shift operations to meet order times.

They will partner across functions to improve safety, quality, and customer experience while driving productivity and process improvements. The role emphasizes leadership accountability across safety, quality, customer service, productivity, and engagement, with hands-on coaching and