E‑Commerce Listings & Fulfillment Specialist

The Salvation Army USA Western Territory; San Jose (CA); On-site; USD 20,457 - 29,136; Full time

Job summary

The Salvation Army USA Western Territory is seeking an E-commerce Associate in San Jose, CA. The role focuses on processing and shipping sold items, creating product listings, and enhancing the customer experience across online platforms.

Responsibilities include inventory control, photo-ready merchandising, and maintaining accurate descriptions. Strong English communication and computer skills are essential for success in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written English communication.
• Strong computer and Microsoft Office skills (Word, Excel).
• Knowledge of online selling platforms and Photoshop preferred.
• 2–4 years of customer service/retail experience.
• Ability to multitask and work under pressure.

Responsibilities

• Process and ship sold merchandise.
• Create and update product listings with accurate descriptions and images.
• Coordinate stock, inventory, and scheduling to meet posting quotas.
• Provide customer support via email, chat, and phone.
• Select high-value merchandise for online platform sale.
• Photograph and present merchandise attractively.
• Collaborate with District Sales Manager and Operations Manager.

Skills

Typing 40 wpm

Customer service

Retail experience

MS Office

Photoshop

English communication

Education

High School Diploma

Tools

Photoshop

MS Word/Excel

Job description

The Salvation Army USA Western Territory is seeking an E-commerce Associate in San Jose, CA. The role focuses on processing and shipping sold items, creating product listings, and enhancing the customer experience across online platforms.

Responsibilities include inventory control, photo-ready merchandising, and maintaining accurate descriptions. Strong English communication and computer skills are essential for success in a fast-paced environment.