E‑Commerce & In‑Store Service Supervisor

Whole Foods Market; Tucson (AZ); On-site; USD 23,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Tucson, AZ is seeking a Supervisor to support Customer Service & E-Commerce initiatives, leading processes for checkout, grocery delivery, and pickup at your assigned store. You will monitor KPIs, manage capacity and labor, ensure safety, and coach Team Members to sustain high performance.

You will uphold health and safety regulations while promoting store programs and collaborating with 1P/3P partners. This role emphasizes teamwork and exceptional customer experience.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Balances in-store customer service with online order completion.
• Monitors in-store and online customer flow; assigns related tasks.
• Seeks awareness of competitors and industry trends.
• Ensures an effective and efficient response to customer questions or concerns.

Skills

Task management

Analytical skills

Interpersonal skills

Tools

Microsoft Office

Email

Job description

Whole Foods Market in Tucson, AZ is seeking a Supervisor to support Customer Service & E-Commerce initiatives, leading processes for checkout, grocery delivery, and pickup at your assigned store. You will monitor KPIs, manage capacity and labor, ensure safety, and coach Team Members to sustain high performance.

You will uphold health and safety regulations while promoting store programs and collaborating with 1P/3P partners. This role emphasizes teamwork and exceptional customer experience.