New Store: Customer Service & E-Commerce Supervisor

Whole Foods Market; Scottsdale (AZ); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Scottsdale, AZ is hiring a Supervisor to support Customer Service & E-Commerce operations. You will help lead checkout and grocery delivery/pickup processes, monitor key metrics, manage labor, and ensure safe, efficient store execution.

You will mentor team members and uphold WFM values in a fast-paced environment. The role emphasizes safety, quality of online orders, pickup experience, and cross-functional collaboration with store leadership and delivery partners, with

Qualifications

• Retail experience of 12+ months.
• Strong task management and analytical skills.
• Excellent interpersonal and customer service abilities.
• Proficient with email, Microsoft Office, and operations apps.

Responsibilities

• Delivers outstanding customer experience and ensures quality service from team members.
• Sets clear expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to balance needs of all customers.
• Keeps aware of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Collaborates with department leaders, store leadership, and 1P/3P partners (e.g., Amazon).
• Fosters teamwork, respect and morale.
• Maintains safety and security standards for team members.
• Ensures compliance with regulatory rules and standards.
• Coaches and motivates team members to sustain high performance.
• Keeps workspaces clean including staging areas and coolers.
• Maintains security of equipment (MSRs, currency counters).
• Identifies opportunities to improve processes.
• communicates and models WFM values and leadership principles.

Skills

Task management

Analytical skills

Interpersonal skills

Mentoring others

Email & Office apps

Tools

Microsoft Office

Job description

Whole Foods Market in Scottsdale, AZ is hiring a Supervisor to support Customer Service & E-Commerce operations. You will help lead checkout and grocery delivery/pickup processes, monitor key metrics, manage labor, and ensure safe, efficient store execution.

You will mentor team members and uphold WFM values in a fast-paced environment. The role emphasizes safety, quality of online orders, pickup experience, and cross-functional collaboration with store leadership and delivery partners, with