Customer Experience Lead – E-Commerce & In-Store

Whole Foods Market; Phoenix (AZ); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Access to other Team Member perks

Job summary

Whole Foods Market in Phoenix, AZ is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout and online order processes at the assigned store. You will focus on safety, quality, pickup experience, and team productivity while monitoring KPI metrics on the floor.

You will develop Team Members, balance in-store and online demand, and collaborate with store leadership and 1P/3P partners to deliver an outstanding customer experience and compliant operations every day.

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Job description

Whole Foods Market in Phoenix, AZ is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout and online order processes at the assigned store. You will focus on safety, quality, pickup experience, and team productivity while monitoring KPI metrics on the floor.

You will develop Team Members, balance in-store and online demand, and collaborate with store leadership and 1P/3P partners to deliver an outstanding customer experience and compliant operations every day.