Customer Experience Supervisor - In-Store & Online

Whole Foods Market IP. L.P.; Phoenix (AZ); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in Phoenix is seeking a Supervisor to support the Customer Service & E-Commerce programs, leading checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.

You will monitor KPI metrics in-store to assess team performance and support the Team Leader in developing Team Members, ensuring adherence to health and safety

Qualifications

• 12+ months retail experience.
• Must lift 50 lbs and work in a dynamic retail environment.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns related tasks.
• Identifies process improvements and supports store leadership.

Skills

Task management

Analysis skills

Interpersonal skills

Team building

Customer relationships

Mentoring

Education

12+ months retail experience

Tools

Email/Outlook

Microsoft Office

Operations software

Job description

Whole Foods Market in Phoenix is seeking a Supervisor to support the Customer Service & E-Commerce programs, leading checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.

You will monitor KPI metrics in-store to assess team performance and support the Team Leader in developing Team Members, ensuring adherence to health and safety