Team Leader, Customer Service & E‑Commerce

Whole Foods Market IP. L.P.; Fayetteville (AR); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Team Member perks

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You lead processes for checkout experience, online orders, and pickup, focusing on safety, quality, and team productivity while monitoring KPIs.

You will coach Team Members, ensure compliance with health and safety regulations, and partner with store leadership and 1P/3P partners such as Amazon delivery drivers to deliver an outstanding customer experience.

Qualifications

• Task management to balance dynamic customer flows.
• Strong analysis to identify root causes of performance issues.
• Excellent interpersonal and team-building skills.
• Ability to coach and mentor team members effectively.
• Proficient with email, MS Office, and operations tools.

Responsibilities

• Delivers outstanding customer experience; holds team accountable for service.
• Sets expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service tasks accordingly.
• Keeps aware of competitors and industry trends.
• Addresses customer questions and concerns promptly.
• Forges collaborative relationships with store leadership and partners.
• Fosters a positive, high-morale team environment.
• Maintains safety and security standards for all team members.
• Ensures compliance with regulatory rules and standards.
• Develops and motivates team members to minimize turnover.
• Keeps workspaces clean and organized including staging areas and coolers.
• Safeguards equipment such as MSRs and currency counters.
• Identifies process improvement opportunities.
• Communicates and models company values and goals.

Skills

Task management

Analysis skills

Interpersonal skills

Mentoring

Microsoft Office

Education

Retail experience (12+ months)

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You lead processes for checkout experience, online orders, and pickup, focusing on safety, quality, and team productivity while monitoring KPIs.

You will coach Team Members, ensure compliance with health and safety regulations, and partner with store leadership and 1P/3P partners such as Amazon delivery drivers to deliver an outstanding customer experience.