E-commerce & Customer Service Supervisor

Whole Foods Market; Buffalo (NY); On-site; USD 22,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Team member perks

Job summary

Whole Foods Market in Buffalo, NY is seeking a Store Supervisor to support Customer Service and e-commerce programs. You will lead processes for checkout, delivery, and pickup, while monitoring KPIs and guiding Team Members to deliver safe, efficient service.

You will partner with store leadership to optimize labor, ensure compliance, and promote core values. This role emphasizes coaching and operational excellence in a fast-paced environment.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes clear expectations balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to balance needs of all customers.
• Seeks awareness of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Collaborates with store leadership and 1P/3P partners (Amazon delivery).
• Fosters a positive environment with teamwork and morale.
• Maintains safety and security standards for Team Members.
• Ensures compliance with regulatory rules and standards.
• Coaches and motivates Team Members to sustain a high-performing team.
• Maintains cleanliness of workspaces and equipment security.
• Identifies process improvement opportunities.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring teammates

Email & MS Office

Tools

MS Office

Job description

Whole Foods Market in Buffalo, NY is seeking a Store Supervisor to support Customer Service and e-commerce programs. You will lead processes for checkout, delivery, and pickup, while monitoring KPIs and guiding Team Members to deliver safe, efficient service.

You will partner with store leadership to optimize labor, ensure compliance, and promote core values. This role emphasizes coaching and operational excellence in a fast-paced environment.