E‑Commerce & Customer Experience Supervisor

Whole Foods Market; Henderson (NV); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead checkout experiences, online orders, pickup, and delivery operations while monitoring KPIs and ensuring safety and high performance.

You will coach Team Members, balance in-store and online tasks, and collaborate with store leadership and partners. 12+ months retail experience and the ability to lift 50 lbs are required.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analytical skills

Interpersonal skills

Coaching / mentoring

MS Office

Operations software

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead checkout experiences, online orders, pickup, and delivery operations while monitoring KPIs and ensuring safety and high performance.

You will coach Team Members, balance in-store and online tasks, and collaborate with store leadership and partners. 12+ months retail experience and the ability to lift 50 lbs are required.