E‑Commerce & Customer Experience Supervisor

Whole Foods Market; Kentwood (MI); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E‑Commerce programs at the assigned store. You will lead daily operations, manage capacity and labor, ensure safety, and drive program execution while promoting healthful customer experiences.

You will monitor metrics and coach Team Members to improve pickup and delivery performance, optimize processes, and uphold WFM values and standards across the team.

Qualifications

• 12+ months retail experience.
• Ability to lift up to 50 lbs and perform physical duties as described.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service quality.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks to balance needs of customers.
• Identifies relevant competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Develops, coaches, and motivates Team Members to sustain high performance.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring

Email & Office apps

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E‑Commerce programs at the assigned store. You will lead daily operations, manage capacity and labor, ensure safety, and drive program execution while promoting healthful customer experiences.

You will monitor metrics and coach Team Members to improve pickup and delivery performance, optimize processes, and uphold WFM values and standards across the team.