Customer Experience & E‑Commerce Supervisor

Whole Foods Market IP. L.P.; Boston (MA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness

Job summary

Whole Foods Market IP. L.P. is seeking a Supervisory role to oversee Customer Service and E-Commerce programs. You will support checkout experience, grocery delivery and pickup, and ensure high standards for safety, quality, and teamwork at the assigned store.

You will coach and develop Team Members, manage labor utilization, and maintain daily operations from cash handling to order processing. Strong communication and leadership are essential.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs and work in a fast-paced environment.
• Flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Balances in-store service with online orders and pickup tasks.
• Monitors customer flow and assigns related tasks efficiently.
• Maintains safety, cleanliness, and security of workspace and equipment.
• Identifies opportunities for process improvements.

Skills

Task management

Root-cause analysis

Interpersonal skills

Team building

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market IP. L.P. is seeking a Supervisory role to oversee Customer Service and E-Commerce programs. You will support checkout experience, grocery delivery and pickup, and ensure high standards for safety, quality, and teamwork at the assigned store.

You will coach and develop Team Members, manage labor utilization, and maintain daily operations from cash handling to order processing. Strong communication and leadership are essential.