E-Commerce Fraud Prevention Specialist

Menards; Eau Claire (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Profit Sharing & 401k, paid vacations

On-Campus coffee shop/Cafeteria with L

Team member discount

Job summary

Menards is seeking an E-commerce Fraud Prevention Representative to review orders on Menards.com and integrated systems, ensuring legitimate transactions and stopping fraudulent activity. You will work with the Security Team, Merchandising, and Operations to mitigate risk and maintain low chargebacks.

The role requires clear communication, problem solving, and the ability to work independently or as part of a team, with occasional overtime and weekend hours.

Qualifications

• Ability to communicate professionally, verbally and in writing.
• Ability to solve difficult problems and come up with effective solutions.
• Ability to plan and organize work efficiently.
• Must be detail oriented.
• Must be willing to work occasional overtime & weekends.
• Must be able to work independently and on a team.
• Must be able to set priorities and hit strict deadlines.
• Must be proficient with Microsoft Excel, Word, Outlook.
• Must be willing to relocate to Eau Claire, WI.

Responsibilities

• Performs fraud review for orders designated for review in our systems.
• Review of flagged accounts using resources to mitigate risks.
• Determine if transactions are legitimate or fraudulent and should be cancelled/refunded or stopped from shipment.
• Approve legitimate orders promptly to avoid shipping delays.
• Mark fraudulent orders for further review and potential rejection.
• Coordinate with Security Team, Merchandising, Operations and stores to prevent online and store fraud.
• Report fraud trends weekly to the E-Commerce Fraud Prevention Team Lead.
• Maintain a zero false-positive on mitigation and low chargeback balance.
• Utilize Menards provided programs, third party software and external sites.
• Escalate to E-Fraud Prevention Team Lead or E-Commerce General Manager when needed.
• Respond to fraud-related emails and calls.
• Train Guest Service Representatives on potential fraudulent inquiries/transactions.
• Perform other duties as assigned by leadership.

Skills

Communication

Problem solving

Planning and organizing

Detail oriented

Teamwork

Time management

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Menards is seeking an E-commerce Fraud Prevention Representative to review orders on Menards.com and integrated systems, ensuring legitimate transactions and stopping fraudulent activity. You will work with the Security Team, Merchandising, and Operations to mitigate risk and maintain low chargebacks.

The role requires clear communication, problem solving, and the ability to work independently or as part of a team, with occasional overtime and weekend hours.