E‑Commerce Fraud & Operations Specialist

Accendra Health; Phoenix (AZ); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

Paid time off

Parental leave

Job summary

Accendra Health is seeking an E-Commerce Specialist to monitor merchant account disputes and chargebacks, request refunds when needed, and review orders for fraud. You will contribute to fraud prevention strategies and mentor a team, while coordinating with ecommerce and customer service teams.

The role requires a minimum 2 years in fraud review, strong analytical skills, and experience with payment processors and fraud tools. Some travel may be required.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Minimum 2 years’ experience in fraud review or merchant account oversight.
• Strong analytical, strategic thinking, and problem-solving skills.

Responsibilities

• Monitor ecommerce payment processing merchant accounts and respond to disputes and chargebacks.
• Collect information to respond to inquiries, disputes and chargebacks.
• Request manual refunds when electronic refunds are not possible.
• Update records and assist with vendor orders and RMAs.
• Lead fraud prevention strategies and mentor a team on best practices.

Skills

Fraud review

Merchant accounts

Fraud tools

Analytical thinking

Excel

PowerPoint

MS Office

Education

Bachelor's degree preferred or equivalent experience

Tools

Microsoft Excel

Fraud prevention tools

Microsoft PowerPoint

Job description

Accendra Health is seeking an E-Commerce Specialist to monitor merchant account disputes and chargebacks, request refunds when needed, and review orders for fraud. You will contribute to fraud prevention strategies and mentor a team, while coordinating with ecommerce and customer service teams.

The role requires a minimum 2 years in fraud review, strong analytical skills, and experience with payment processors and fraud tools. Some travel may be required.