Fraud Prevention Representative

Menards; Eau Claire (WI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Profit Sharing & 401k, paid vacations

On-Campus coffee shop/Cafeteria with L

Team member discount

Job summary

Menards is seeking an E-commerce Fraud Prevention Representative to review orders on Menards.com and integrated systems, ensuring legitimate transactions and stopping fraudulent activity. You will work with the Security Team, Merchandising, and Operations to mitigate risk and maintain low chargebacks.

The role requires clear communication, problem solving, and the ability to work independently or as part of a team, with occasional overtime and weekend hours.

Qualifications

• Ability to communicate professionally, verbally and in writing.
• Ability to solve difficult problems and come up with effective solutions.
• Ability to plan and organize work efficiently.
• Must be detail oriented.
• Must be willing to work occasional overtime & weekends.
• Must be able to work independently and on a team.
• Must be able to set priorities and hit strict deadlines.
• Must be proficient with Microsoft Excel, Word, Outlook.
• Must be willing to relocate to Eau Claire, WI.

Responsibilities

• Performs fraud review for orders designated for review in our systems.
• Review of flagged accounts using resources to mitigate risks.
• Determine if transactions are legitimate or fraudulent and should be cancelled/refunded or stopped from shipment.
• Approve legitimate orders promptly to avoid shipping delays.
• Mark fraudulent orders for further review and potential rejection.
• Coordinate with Security Team, Merchandising, Operations and stores to prevent online and store fraud.
• Report fraud trends weekly to the E-Commerce Fraud Prevention Team Lead.
• Maintain a zero false-positive on mitigation and low chargeback balance.
• Utilize Menards provided programs, third party software and external sites.
• Escalate to E-Fraud Prevention Team Lead or E-Commerce General Manager when needed.
• Respond to fraud-related emails and calls.
• Train Guest Service Representatives on potential fraudulent inquiries/transactions.
• Perform other duties as assigned by leadership.

Skills

Communication

Problem solving

Planning and organizing

Detail oriented

Teamwork

Time management

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

• Profit Sharing & 401k, paid vacations and holidays
• Highly collaborative work environment
• On-Campus coffee shop/Cafeteria with Live music!

Job Description

Why work for Menards?

• Profit Sharing & 401k, paid vacations and holidays
• Highly collaborative work environment
• On-Campus coffee shop/Cafeteria with Live music!
• Team member discount

Position Summary

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.

Primary Responsibilities

• Performs fraud review for any orders that are designated for review within our systems.
• Review of flagged accounts using resources to mitigate risks.
• Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
• Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
• Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
• Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
• Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead
• Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders
• Utilize Menards provided programs, third party software and external websites.
• Need to be able to work independently to resolve minor issues and know when to escal
  ate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
• Respond to fraud related issues including emails and telephone calls.
• Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
• Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead

Skills/Requirements

POSITION REQUIREMENTS:

• Ability to communicate in a professional and articulate manner, both verbally and written
• Ability to solve difficult problems and come up with effective solutions
• Ability to plan and organize work in an efficient manner
• Must be detail oriented
• Must be willing to work occasional overtime & occasional weekends
• Must be able to work both independently and on a team
• Must be able to set priorities and hit strict deadlines
• Must be proficient with Microsoft Excel, Word, Outlook
• Must be willing to relocate to Eau Claire, WI