Fraud Prevention Representative

Menards Inc.; Town of Union (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Profit Sharing

401k

Paid vacations

Team member discount

Job summary

Menards Inc. is seeking an E-commerce Fraud Prevention Representative to review orders for potential fraud on Menards.com and through integrated systems.

You will assess flagged accounts, approve legitimate orders promptly, and coordinate with Security, Merchandising, and Operations to prevent fraud online and in stores. The role requires independent resolution of issues and timely communication.

Responsibilities

• Performs fraud review for any orders that are designated for review within our systems.
• Review of flagged accounts using resources to mitigate risks.
• Determine if transactions are legitimate and should be processed or if fraudulent and should be cancelled and refunded or stopped from shipment.
• Approve legitimate orders promptly to avoid shipping delays.
• Mark fraudulent orders for further review/rejection with metrics to help prevent recurrence.

Job description

Why work for Menards?

• Profit Sharing & 401k, paid vacations and holidays
• Highly collaborative work environment
• On-Campus coffee shop/Cafeteria with Live music!
• Team member discount

POSITION SUMMARY:

The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.

PRIMARY RESPONSIBILITIES:

• Performs fraud review for any orders that are designated for review within our systems.
• Review of flagged accounts using resources to mitigate risks.
• Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit.
• Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping.
• Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates.
• Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores.
• Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead
• Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders
• Utilize Menards provided programs, third party software and external websites.
• Need to be able to work independently to resolve minor issues and know when to elevate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager.
• Respond to fraud related issues including emails and telephone calls.
• Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions.
• Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead