Guest Service Representative - Full Time

Menards Inc.; Eau Claire (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekend premium

Weekend hours premium

Job summary

Menards Inc. is seeking an E-commerce Guest Service Representative in Eau Claire, WI. You will handle guest inquiries via email, phone, or other channels, assisting with product questions and requirements.

The role requires weekday hours with one weekend day per month and a $3 premium for weekend hours. You will support returns, order holds, and policy clarifications while delivering exceptional guest service.

Qualifications

• Must communicate in a professional and articulate manner, both verbally and written.
• Ability to solve difficult problems and come up with effective solutions.
• Ability to plan and organize work efficiently.
• Must be detail oriented and accurate.
• Willingness to work occasional overtime.
• Able to work independently and on a team.
• Must set priorities and hit strict deadlines.
• Proficient with Microsoft Excel, Word, Outlook.

Responsibilities

• Answer Guests' email inquiries promptly and professionally per standards.
• Use Menards programs to research answers and resolve issues quickly.
• Process returns and cancellation requests as prompted by guest inquiry.
• Clarify Menards return policies and process returns accurately.
• Review orders on hold using provided software to mitigate fraud risk.
• Provide exceptional guest service: fast, friendly, and helpful in writing and calls.
• Perform other duties as assigned by E-Commerce Coordinator/General Manager/Gesternate Manager.

Skills

Communication

Problem solving

Time management

Detail oriented

Overtime willingness

Teamwork

Deadline management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description The E-commerce Guest Service Representatives work directly with Guest inquires through email, telephone, or any other manner of available contact method. The Guest Service Representative is immediately responsible for assisting our Guests with their product questions and requirements.

The E-commerce Guest Service Representatives work directly with Guest inquires through email, telephone, or any other manner of available contact method. The Guest Service Representative is immediately responsible for assisting our Guests with their product questions and requirements.

Full Time Requirements

• Monday-Friday, 8AM - 5PM
• Must work 1 weekend day (Saturday or Sunday) per month
• An extra $3.00 per hour premium is paid for every weekend hour worked.

Primary Responsibilities

• Answer Guests' email inquires promptly and professional according to the standards defined by the E-Commerce Sales Manager
• Utilize Menards provided programs to research answers for Guests' questions and to remedy their problems quickly and effectively
• Process returns and cancellation requests as prompted by Guest inquiry
• Provide clarification on Menards return policies and process returns accurately
• Review of order on hold in a timely manner and with the provided software to mitigate our risk of potentially fraudulent orders
• Provide EXCEPTIONAL Guest service that is fast, friendly and helpful. Written responses are expected to be professional and sincere and phone calls should portray the same level of courteousness
• Other duties as assigned by the E-Commerce Coordinator, E-Commerce General Manager, E-Commerce Guest Service Manager

Skills/Requirements

• Ability to communicate in a professional and articulate manner, both verbally and written
• Ability to solve difficult problems and come up with effective solutions
• Ability to plan and organize work in an efficient manner
• Must be detail oriented
• Must be willing to work occasional overtime
• Must be able to work both independently and on a team
• Must be able to set priorities and hit strict deadlines
• Must be proficient with Microsoft Excel, Word, Outlook
• Must have a positive attitude
• Must be available one weekend day each month