E‑Commerce & Customer Service Team Leader — Flexible Schedule

Whole Foods Market; Tulsa (OK); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market in Tulsa seeks an Associate Team Leader to support the Team Leader in delivering the checkout experience and grocery delivery/pickup programs. You will monitor performance metrics, coach Team Members, and ensure safety, quality, and on‑time customer service.

Responsibilities include managing labor, schedules, and throughput for both in‑store and online orders, promoting teamwork, and maintaining store standards while complying with regulatory requirements.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Labor utilization

Performance metrics

Communication

Team leadership

Mentoring

Customer service

Microsoft Office

Retail dashboards

Tools

Microsoft Office

Retail dashboards

Job description

Whole Foods Market in Tulsa seeks an Associate Team Leader to support the Team Leader in delivering the checkout experience and grocery delivery/pickup programs. You will monitor performance metrics, coach Team Members, and ensure safety, quality, and on‑time customer service.

Responsibilities include managing labor, schedules, and throughput for both in‑store and online orders, promoting teamwork, and maintaining store standards while complying with regulatory requirements.