E‑Commerce & Customer Experience Team Leader

Whole Foods Market; Fayetteville (AR); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Fayetteville, AR seeks an Associate Team Leader to support the Team Leader in customer service and e-commerce programs. You will help oversee checkout, grocery delivery and pickup, and ensure safety, quality, and efficiency in daily operations.

You will coach Team Members, monitor KPIs, and drive process improvements while maintaining excellent service standards and store compliance. This role requires retail supervisory experience and a flexible schedule.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to balance needs of all customers.
• Maintains in-store customer needs, online order capacity, and labor budget.
• Develops, coaches, and motivates Team Members to sustain high performance.

Skills

Task management

Labor utilization

Performance analytics

Communication

Team leadership

Customer relationship

Retail systems

Email proficiency

Tools

Microsoft Office

Retail dashboards

Mobile apps

Job description

Whole Foods Market in Fayetteville, AR seeks an Associate Team Leader to support the Team Leader in customer service and e-commerce programs. You will help oversee checkout, grocery delivery and pickup, and ensure safety, quality, and efficiency in daily operations.

You will coach Team Members, monitor KPIs, and drive process improvements while maintaining excellent service standards and store compliance. This role requires retail supervisory experience and a flexible schedule.