E‑Commerce & Customer Service Lead

Whole Foods Market IP. L.P.; Tigard (OR); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Tigard, OR is seeking an experienced Team Leader to oversee Customer Service & E‑Commerce programs, ensuring a smooth checkout experience and reliable online grocery delivery and pickup. You will lead and develop Supervisors, ATLs, and Team Members, manage staffing and safety, and drive store initiatives.

You will coach for performance, monitor metrics, and collaborate across departments to deliver outstanding customer experiences and maintain program execution with a focus

Qualifications

• 24+ months retail experience including 12+ months of team leadership.
• Experience leading high-volume teams.
• Willingness to work overtime during peak seasons and year-round.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service quality.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service and online order tasks accordingly.
• Maintains scheduling integrity to meet customer needs and labor budget.
• Stays informed about competitors and industry trends to drive improvements.
• Responds effectively to customer questions, requests, and concerns.
• Collaborates with store leadership and partners (1P/3P) to align operations.
• Fosters teamwork, mutual respect, and high morale.
• Ensures Team Member safety and regulatory compliance.
• Oversees hiring, development, coaching, and performance actions.
• Maintains clean workspaces and secure equipment.
• Identifies process improvement opportunities.

Skills

Team leadership

Retail operations

Labor management

Data analysis

Communication

Job description

Whole Foods Market in Tigard, OR is seeking an experienced Team Leader to oversee Customer Service & E‑Commerce programs, ensuring a smooth checkout experience and reliable online grocery delivery and pickup. You will lead and develop Supervisors, ATLs, and Team Members, manage staffing and safety, and drive store initiatives.

You will coach for performance, monitor metrics, and collaborate across departments to deliver outstanding customer experiences and maintain program execution with a focus