E‑Commerce & Customer Service Team Leader

Whole Foods Market IP. L.P.; Nashua (NH); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing checkout, online orders, and store operations in Nashua, NH. You will help lead staff, optimize labor, and drive safety and program execution.

You will monitor performance metrics, coach teammates, and promote health and safety standards while aligning with company values and store programs.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Labor utilization

Performance metrics

Communication skills

Interpersonal skills

Leadership

Teaching others

Decision making

Microsoft Office

Retail systems

Tools

Microsoft Office

Retail dashboards

Mobile apps

Job description

Whole Foods Market seeks an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing checkout, online orders, and store operations in Nashua, NH. You will help lead staff, optimize labor, and drive safety and program execution.

You will monitor performance metrics, coach teammates, and promote health and safety standards while aligning with company values and store programs.