E-Commerce & Customer Service Team Leader

Whole Foods Market; Eatontown (NJ); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Eatontown, NJ is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing daily operations for Customer Service and E‑Commerce programs, including checkout, online orders, and store processes.

You will monitor performance, coach Team Members, ensure safety, schedule, and labor utilization, and help drive improvements while upholding Whole Foods Market values.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Ability to lift up to 50 lbs and perform physical tasks in a busy store environment.
• Willingness to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service quality.
• Balances in-store customer service with completing online orders.
• Monitors labor budget and staff deployment to meet demand.

Skills

Task management

Labor utilization

Performance metrics

Communication

Team leadership

Coaching & mentoring

Decision making

Microsoft Office

Retail systems

Tools

Microsoft Office

Retail systems

Mobile dashboards

Job description

Whole Foods Market in Eatontown, NJ is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing daily operations for Customer Service and E‑Commerce programs, including checkout, online orders, and store processes.

You will monitor performance, coach Team Members, ensure safety, schedule, and labor utilization, and help drive improvements while upholding Whole Foods Market values.