E-Commerce & Customer Service Team Lead

Whole Foods Market IP. L.P.; Charlotte (NC); On-site; USD 26,000 - 46,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Charlotte, NC, is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and efficient e-commerce operations. You will help manage checkout experiences, grocery delivery and pickup, and ensure safety, quality, and adherence to store programs.

You will coach Team Members, monitor key performance metrics, balance labor and tasks, and foster a positive, high-performing work environment while upholding health and safety standards.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Proficient with email, Microsoft Office, and operations-related applications.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.

Skills

Retail experience

Supervisory experience

Task management

Labor utilization

Performance metrics

Communication skills

Interpersonal skills

Team leadership

Mentoring

Decision-making

Microsoft Office

Email proficiency

Retail systems

Tools

Microsoft Office

Email

Retail dashboards

Job description

Whole Foods Market in Charlotte, NC, is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and efficient e-commerce operations. You will help manage checkout experiences, grocery delivery and pickup, and ensure safety, quality, and adherence to store programs.

You will coach Team Members, monitor key performance metrics, balance labor and tasks, and foster a positive, high-performing work environment while upholding health and safety standards.