Customer Experience & E‑Commerce Team Lead

Whole Foods Market IP. L.P.; Bedford (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Team Member perks

Job summary

Whole Foods Market in Bedford, MA is seeking an Associate Team Leader to support the Team Leader in running Customer Service & E-Commerce programs, focusing on checkout/online orders, safety, and staff performance. You will monitor KPI metrics and guide in-store and online task execution while maintaining labor utilization and adherence to processes.

You will help hire, coach, and develop Team Members, promote health and safety standards, and ensure excellent customer experience across all

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Labor utilization

Performance metrics

Communication

Team leadership

Customer service

Decision making

Inventory knowledge

Safety compliance

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market in Bedford, MA is seeking an Associate Team Leader to support the Team Leader in running Customer Service & E-Commerce programs, focusing on checkout/online orders, safety, and staff performance. You will monitor KPI metrics and guide in-store and online task execution while maintaining labor utilization and adherence to processes.

You will help hire, coach, and develop Team Members, promote health and safety standards, and ensure excellent customer experience across all