Customer Experience & Online Orders Supervisor

Whole Foods Market; Eatontown (NJ); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Eatontown, NJ seeks a Supervisor to support the Customer Service & E-Commerce programs, leading checkout and grocery delivery/pickup operations. You will monitor KPI metrics, manage capacity and labor, and ensure safety and quality while coaching Team Members.

You will promote core values, collaborate with store leadership and partners, and drive process improvements to deliver an outstanding customer experience across in-store and online channels.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes expectations for in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks.
• Seeks awareness of competitors and industry trends.
• Responds to customer questions, requests, and concerns.
• Supports relationships with store leadership and partners.
• Fosters a positive environment and high morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Coaches and motivates Team Members to reduce turnover.
• Keeps workspaces clean and equipment secure.
• Identifies process improvement opportunities.

Skills

Task management

Balance dynamic flows

Root cause analysis

Interpersonal skills

Mentoring/teaching others

Email proficiency

Microsoft Office

Operations applications

Job description

Whole Foods Market in Eatontown, NJ seeks a Supervisor to support the Customer Service & E-Commerce programs, leading checkout and grocery delivery/pickup operations. You will monitor KPI metrics, manage capacity and labor, and ensure safety and quality while coaching Team Members.

You will promote core values, collaborate with store leadership and partners, and drive process improvements to deliver an outstanding customer experience across in-store and online channels.