E-Commerce & Customer Service Team Lead

Whole Foods Market IP. L.P.; Portsmouth (NH); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market IP. L.P. is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing both in-store and online order execution. The role focuses on safety, quality, team productivity, and program execution in a fast-paced retail environment.

You will monitor performance metrics, coach Team Members, and ensure adherence to health and safety regulations while maintaining a positive workplace culture and strong customer focus.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Able to lift up to 50 lbs and perform physical duties.
• Strong communication and leadership skills.
• Proficiency with email, Microsoft Office, and store operations software.

Responsibilities

• Delivers outstanding customer experience; holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing needs of all customers.
• Maintains schedule to meet in-store needs and online order capacity while observing labor budget.
• Develops, coaches, mentors, and motivates Team Members to sustain high performance.

Skills

Customer service

Team leadership

Operational efficiency

Labor utilization

Performance analysis

Safety compliance

Tools

Microsoft Office

Retail systems

Mobile dashboards

Job description

Whole Foods Market IP. L.P. is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing both in-store and online order execution. The role focuses on safety, quality, team productivity, and program execution in a fast-paced retail environment.

You will monitor performance metrics, coach Team Members, and ensure adherence to health and safety regulations while maintaining a positive workplace culture and strong customer focus.