E‑Commerce & Customer Service Team Leader

Whole Foods Market; Washington (District of Columbia); On-site; USD 29,687 - 48,216; Full time

Benefits offered by this job

Employee discount

Paid time off

Health and wellness support programs

Job summary

Whole Foods Market is seeking an Associate Team Leader in Washington to support the Team Leader in executing Customer Service & E-Commerce programs. Responsibilities include managing customer experience, overseeing daily operations, and ensuring compliance with health and safety regulations.

The ideal candidate will have retail and supervisory experience, possess strong leadership abilities, and prioritize customer satisfaction. Whole Foods Market offers competitive wages and a comprehensive benefits package.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Support the Team Leader in leading and executing the customer service programs.
• Monitor in-store and online customer flow and manage capacity.
• Drive safety and quality of outgoing online orders.
• Ensure compliance with health and safety regulations.
• Develop, coach, and mentor Team Members.

Skills

Task management

Customer relationship skills

Leadership skills

Communication skills

Decision-making ability

Analytical skills

Tools

Microsoft Office

Mobile applications

Job description

Whole Foods Market is seeking an Associate Team Leader in Washington to support the Team Leader in executing Customer Service & E-Commerce programs. Responsibilities include managing customer experience, overseeing daily operations, and ensuring compliance with health and safety regulations.

The ideal candidate will have retail and supervisory experience, possess strong leadership abilities, and prioritize customer satisfaction. Whole Foods Market offers competitive wages and a comprehensive benefits package.