Customer Experience & E‑Commerce Team Lead

Whole Foods Market IP. L.P.; Radmoor (TN); On-site; USD 31,000 - 56,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Team Leader to oversee Customer Service and E-Commerce functions, ensuring a seamless checkout, pickup, and delivery experience at the assigned store. You will develop ATLs, Supervisors, and Team Members, manage staffing, and drive safety and program execution.

You will monitor KPIs, optimize labor utilization, and coach teams to deliver outstanding customer service while upholding health and safety standards across store operations.

Qualifications

• Retail experience with leadership responsibilities is required.
• Experience managing high-volume teams is preferred.
• Willing to work overtime during peak seasons and year-round.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks accordingly.
• Maintains schedule to meet in-store needs and online capacity.
• Responds effectively to customer questions and concerns.
• Cultivates positive relationships with store leadership and partners.
• Provides coaching and performance evaluations for team members.
• Ensures safety and regulatory compliance in the workplace.

Skills

Task management

Labor utilization

Data analysis

Communication skills

Team leadership

Interpersonal skills

Inventory management

Decision making

Proficiency with email

Retail systems knowledge

Tools

Microsoft Office

Email

Retail systems

Job description

Whole Foods Market is seeking a Team Leader to oversee Customer Service and E-Commerce functions, ensuring a seamless checkout, pickup, and delivery experience at the assigned store. You will develop ATLs, Supervisors, and Team Members, manage staffing, and drive safety and program execution.

You will monitor KPIs, optimize labor utilization, and coach teams to deliver outstanding customer service while upholding health and safety standards across store operations.