E‑Commerce & Customer Service Team Lead

Whole Foods Market; Jackson (MS); Sur place; USD 28 000 - 48 000; Plein temps

Avantages offerts par ce poste

Store discount

Paid time off

Health & wellness programs

Résumé du poste

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in delivering excellent checkout service and managing grocery delivery and pickup programs. You will drive safety, quality of online orders, and a positive pickup experience, while supervising staff and assisting with hiring and program execution.

The role requires 18+ months in retail with supervisory exposure, strong communication, and the ability to work flexible hours in a store environment.

Qualifications

• 18+ months retail experience including supervisory exposure.

Responsabilités

• Delivers outstanding customer experience and holds team accountable.
• Balances in-store service with completing online orders.
• Monitors customer flow and assigns tasks to meet demand.
• Optimizes schedule to align in-store needs with online capacity and labor budget.
• Maintains safety, cleanliness, and security standards; mentors team members.

Connaissances

Task management

Labor utilization

Performance analysis

Written communication

Interpersonal skills

Leadership/mentoring

Crew motivation

Email proficiency

Retail systems knowledge

Outils

MS Office

Retail dashboards

Mobile apps

Description du poste

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in delivering excellent checkout service and managing grocery delivery and pickup programs. You will drive safety, quality of online orders, and a positive pickup experience, while supervising staff and assisting with hiring and program execution.

The role requires 18+ months in retail with supervisory exposure, strong communication, and the ability to work flexible hours in a store environment.